All orders are thoughtfully packed and dispatched from our Sydney studio. Please allow 1–3 business days for order processing unless otherwise stated.

Once your order has been shipped, you will receive a confirmation email with tracking details.

We offer both domestic and international shipping.

International orders may be subject to duties and taxes determined by local customs authorities. These charges are the responsibility of the customer.

We do not offer refunds for change of mind.

Returns are eligible for a credit note in accordance with our returns policy, provided garments are returned in original condition, unworn, unwashed, and with all original tags attached.

If you have any questions regarding sizing or fit prior to purchasing, we encourage you to contact us before placing your order.

Each Madre Natura piece is designed with longevity in mind and should be treated with care to preserve its integrity over time.

We recommend gentle handling and mindful maintenance appropriate to each fabric. Care instructions are included with every garment, alongside access to our Care Manual for detailed guidance on extending the life of your piece.

We offer complimentary lifetime mending across all Madre Natura garments.

If your piece becomes damaged through wear, we encourage you to return it to us for repair wherever possible, supporting the continued life of each garment beyond its initial wear.

Selected garments are available through bespoke or made-to-order options, allowing for a more considered and personalised approach to dressing.

For bespoke enquiries, custom sizing, or special requests, please contact us directly or visit our bespoke page. (madrenatura.com.au)

Madre Natura gift cards are available digitally and can be used across all collections online. (madrenatura.com.au)

Madre Natura respects the privacy of all clients and is committed to protecting the personal information shared with us.

Information such as your name, address, phone number, email address, and payment details may be collected when placing an order or engaging with our services. This information is used to process and manage orders, provide customer support, communicate relevant updates, and improve your experience with Madre Natura.

From time to time, we may contact you regarding collections, events, or updates we believe may be of interest to you. You may opt out of these communications at any time.

Madre Natura does not sell, rent, or disclose personal information to third parties unless required by law or necessary to fulfil services related to your order.

Protecting your personal information is important to us. All payments are securely processed, and we take reasonable measures to ensure your information remains protected in accordance with applicable Australian privacy laws and GDPR regulations.

You may request access to the personal information we hold about you, or request corrections where necessary.

While you may choose not to provide certain personal information, some services may not be available without the required details needed to process and fulfil your order.